Refund Policy

 

REFUNDS & RETURNS

Because all items are custom-made, returns and exchanges are limited. However, we want you to love your purchase. Please review the following return guidelines:

1. Returns & Exchanges

We do not accept general returns or exchanges unless an item is defective or damaged. Please carefully review sizing charts and product details prior to ordering.

2. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery. Provide a clear photo of the issue along with your order number. We will either:
- Offer a free replacement, or
- Issue a full refund to your original payment method.

3. Refunds

Refunds are processed only for approved claims involving damaged or defective products. Once approved, refunds are issued within 5–10 business days.

4. Return Shipping

In rare cases where a return is authorized, the customer is responsible for return shipping costs—unless the return is due to an error on our part.

5. Personalized Items

Due to the custom nature of personalized items, we are unable to accept returns or offer refunds unless the product arrives damaged or with a manufacturing defect. Please review all personalized details carefully before submitting your order.

If you have any questions or concerns, please contact our Customer Care Team. We're here to make your Pier21 experience smooth, personal, and satisfying.