Shipping Policy

At Pier21, your satisfaction is our top priority. We frequently partner with trusted third-party print providers to deliver high-quality, custom-made products. Please review our shipping and return policies below.

SHIPPING

1.      Processing Time

All products are made to order. Please allow 2–7 business days for order processing and production before shipment. Once shipped, you will receive an email with your tracking information.

2.      Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method:
- Standard Shipping: 5–8 business days (after production)
- Express Shipping: 2–4 business days (after production)

Note: Delivery times are estimates and may vary based on your region and local carriers.

3.      Shipping Regions

We currently ship to [insert your region, e.g., the United States and select international destinations]. For other locations, feel free to contact us—we’re always expanding.

4.      Order Tracking

All orders come with tracking. If you do not receive tracking information, please contact us.

5.      Shipping Delays

Delays may occur due to global supply chain issues, high order volumes, or carrier delays. We appreciate your patience and understanding during these times.

6.      Lost or Stolen Packages

Pier21 and our fulfillment partners are not responsible for packages marked as “delivered” but reported missing. Please ensure a secure delivery location. If an issue arises, contact the shipping carrier first, then reach out to us for additional support.

7.      Incorrect Addresses

If you entered an incorrect shipping address, please contact us immediately. If your order is already in production or has shipped, we may not be able to make changes.

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